A Moving Day
with the Lettuce Know Crew:
What Really Happens from 7am to 5pm

Most people booking a mover have never actually seen a full moving day from the crew's side, just the bit where the truck pulls up and the bit where it drives away.

Here's the honest version of what happens in between, based on how a typical Bay of Plenty house move actually runs from first call to last box.

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The day before: confirming, not assuming

The day starts before the day starts. Jason, who leads most moves, regularly calls clients the day before to introduce himself and confirm the start time, not a generic reminder text, an actual conversation. Veronica P's experience is a good example of how this plays out: "The day before Jason called to introduce himself and confirm start time. Jason and a young apprentice arrived before go time. They again introduced themselves and asked for what we had to move."

That call matters more than it sounds. It's the point where any last-minute changes, a different access point, an extra item, a revised timeframe, get sorted before the truck is already loaded and on its way.

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7am to 9am: walking the house before touching a box

On arrival, the crew doesn't start carrying straight away. George Swain's 4-bedroom move into storage is a good example of how the morning actually goes. Jason and his son walked through the house first to work out a stacking strategy, then bubble-wrapped all the cabinets and furniture before anything was lifted. That planning is why the whole job, a full 4-bedroom house into storage, was packed and stored in around two hours.

Skipping that walk-through is how moves go wrong: awkward furniture gets loaded first and blocks the truck, or fragile items get stacked in a way that risks damage later. Fifteen minutes of planning at 7am usually saves an hour of problems by lunchtime.

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Mid-morning to early afternoon: the actual carrying

This is the part people picture when they think of "moving day": boxes, furniture, and the truck filling up. What's less visible is the pace and care behind it. Veronica's review captures it well: "They worked fast, efficient and with the care we had hoped for." Every truck runs with a minimum 1-tonne tail lift, which changes how heavy or awkward items get handled. A fridge, a wardrobe, or a piece of furniture that would otherwise need four people and a lot of luck is far more manageable with the right gear.

Breaks happen, but they're timed around not leaving a half-loaded truck sitting in the sun or the rain longer than it needs to. The goal for this stretch of the day is simple: keep momentum without rushing anything that could get damaged.

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Early to late afternoon: unloading and the small stuff that matters

Unloading isn't just the loading process in reverse. Furniture goes where it's asked to go, not just wherever's closest to the truck. Veronica's move again shows this: "Everything arrived and was unpacked at the new house in the same manner of which it was packed," meaning the same order and care applied on the way out as on the way in.

This is often when the small extras happen too, the kind of thing that isn't strictly "moving" but makes a real difference: hooking up a washing machine, reassembling a bed frame, or placing furniture exactly where it's wanted rather than leaving it in the middle of the room.

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Why the day runs this way

James Wilkinson started Lettuce Know Logistics after a cancer diagnosis meant he couldn't keep working in physically demanding roles the way he had before. He built the business to support his own family and keep his team working close to theirs, rather than chasing bigger contracts further afield. That's part of why there's no call centre between you and the crew. Jason, who calls the day before, is often the same person on your truck the next morning.

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What to ask before your own moving day

Ask whether someone will call you the day before to confirm timing and details
Ask whether the crew does a walk-through before loading starts, especially for larger homes
Ask what's included as standard, like reconnecting appliances or reassembling furniture, versus what's an extra
Ask roughly how the day is expected to run, so you know what "on schedule" looks like by lunchtime
Ask who to contact directly on the day if plans change

BOP Movers: Questions to Ask

Book your move with the crew who'll actually be there

If you want a moving day that runs like this, planned before it starts, and looked after through to the last box, get in touch for a quote.

Call 022 649 9423 or use the contact form.

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FAQs

Will the same people who quote my job actually be the ones moving me?

Usually, yes. There's no call centre layer between the quote and the move. James or Jason, who lead most jobs, are often the same people who'll be on your truck. That's a deliberate choice, not a coincidence: it means the person who understood your access, your timeframe and your specific items on the phone is the same person managing them on the day.

It also means less needs to be re-explained. If you mentioned a tricky driveway or a piece of furniture that needs special care during the quote call, that information doesn't get lost between departments; it goes straight to the crew who'll actually be doing the lifting.

Do you really call the day before every move?

For most jobs, yes. A call the day before to introduce whoever's leading your move and confirm the start time is standard practice, not something reserved for larger jobs. It's a small thing, but it's the point where last-minute changes get caught before they become a problem on the morning itself.

If your circumstances change between booking and moving day, a different access arrangement, an extra item, a shift in timing, that call is the natural point to flag it, rather than surprising the crew when the truck arrives.

What happens if my move is bigger or more complicated than expected once you arrive?

The crew will always walk through the property and talk to you before starting, rather than assuming and getting partway through. If something looks more involved than the original quote, extra furniture, tighter access, more boxes than expected, that gets raised with you directly, not sorted quietly and added to the bill afterwards.

This is also why the walk-through at the start of the day matters so much. Planning the stacking and access before touching a single box, the way it played out on George Swain's four-bedroom move, is what keeps a bigger-than-expected job on schedule instead of running into the evening.